Case

Knowledge Platform

CROW

Digital transformation for CROW

CROW wants to improve its digital platform from a social perspective so that policy officers, contractors and advisors can better find relevant information about Dutch infrastructure, traffic and public space.

Based on this objective, we started to first gather insights and establish a strategic foundation. From this strategic point of view, we have created an improved digital knowledge platform.

Proces

For this project we used the Double Diamond Method to first discover and define the strategy and work iterative to a design and deliver a new improved digital platform that is user friendly.

Discover & Define

Focus groups with the users
Internal stakeholder interviews
Goals and ambitions workshop
Insight en opportunities workshop
Service blueprint workshop

Design & deliver

Card sorting session
Wireframing
Testing with the users
Design
Web development
Quality Assurance

09 - Mobile - Multiple Screens Phones - CROW

Our solutions

A redesign for CROW's knowledge platform with the following improved points:

An improved structure of the information, so that the user can find information more easily.
An improved filtering that remains on that suits you as a user.
A customized 'my environment' to get to your purchased products faster.
A help & contact page where the user is guided to the right answers they are looking for.
The WCAG guidelines were taken into account in the design