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Lukkien
Case

Knowledge Platform

CROW

Desktop - Single Screen MacBook - CROW

Digital transformation for CROW

CROW wants to improve its digital platform from a social perspective so that policy officers, contractors and advisors can better find relevant information about Dutch infrastructure, traffic and public space.

Based on this objective, we started to first gather insights and establish a strategic foundation. From this strategic point of view, we have created an improved digital knowledge platform.

CROW - Kennisplatform - Double Diamond

Proces

For this project we used the Double Diamond Method to first discover and define the strategy and work iterative to a design and deliver a new improved digital platform that is user friendly.

Discover & Define

  • Focus groups with the users
  • Internal stakeholder interviews
  • Goals and ambitions workshop
  • Insight en opportunities workshop
  • Service blueprint workshop

Design & deliver

  • Card sorting session
  • Wireframing
  • Testing with the users
  • Design
  • Web development
  • Quality Assurance
09 - Mobile - Multiple Screens Phones - CROW Mobile - Multiple Screens Simple - CROW

Our solutions

A redesign for CROW's knowledge platform with the following improved points:

  • An improved structure of the information, so that the user can find information more easily.
  • An improved filtering that remains on that suits you as a user.
  • A customized 'my environment' to get to your purchased products faster.
  • A help & contact page where the user is guided to the right answers they are looking for.
  • The WCAG guidelines were taken into account in the design
Brand guide
06 - Desktop - Multiple Screens Stacked - CROW Desktop - Single Screen - CROW

Seen something you like? Let’s make your own

If this project sparked an idea, this is where it starts. Tell us what you’re thinking of creating by answering a few quick questions. From there, we’ll explore it with you and shape it into something real.

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